All work

Health Management System · Praxent · 2021

Four products. One language.

Role

Senior Product Designer — UX + UI

Client

HSI · via Praxent

Platform

Web · Desktop · Tablet · Mobile

Year

2021

Health Management System — unified platform
4→1 Products merged into a single unified system
2 wks Onboarding time to be effective on a project this complex
3 mos→5d New designer ramp-up time, before and after the style guide
4 Stakeholder time zones — London, New York, Austin, Sydney

"To understand enough about a project like this to be an effective designer is a challenge. To do it in two weeks is almost impossible." Nick Comito

The brief

Four enterprise health management products had evolved independently over time. Different interfaces. Different interaction patterns. Different visual systems. Users moved between them daily.

The goal wasn’t to redesign everything. It was to unify them — without disrupting active workflows or rebuilding from scratch. That constraint shaped the entire approach.

01
No full redesign
Four live products, active users, no room for disruption. Unify without breaking what works.
02
4 time zones
Stakeholders in four parts of the world. Async alignment on design decisions at every step.
03
2 weeks to onboard
Complex enterprise product. Two weeks to understand it well enough to improve it.

Style guide as infrastructure

The first deliverable wasn’t a screen. It was infrastructure. A shared system of tokens, components, interaction rules, and layout patterns that could be adopted incrementally across all four products. The goal wasn’t visual alignment. It was behavioral consistency.

Once the system existed, new features stopped introducing divergence. Teams had a reference point. Unexpectedly, it also changed onboarding. Before the guide, it took nearly three months for a designer to become effective on the product. Afterward, it took five days. The system didn’t just unify the UI. It compressed tribal knowledge into something scalable.

3 mos Before — designer onboarding time
5 days After — with the style guide

The style guide didn't just align the UI — it compressed three months of tribal knowledge into a document any designer could read in a day. That's the kind of impact that doesn't show up in a Figma screenshot.

Design process — two proposals Before — original product UI

Design process — two proposals explored for the unified direction, mapped against the existing product structure.

Before — the original product UI, prior to the style guide and UI unification work.

The hardest screen in the system

Every enterprise product has that one area — the one that takes weeks to understand and months to redesign without breaking. Here it was the injury case management view: nested navigation, sub-navigation within sub-navigation, complex data tables with inline actions, filtering, and a layout that had to work on desktop, tablet, and mobile.

I took ownership of the most complex surface in the system. — and the area the manager specifically mentioned in their review. The challenge wasn't just visual: it was restructuring how information hierarchy worked across three breakpoints, without disrupting the mental model users had built up over years of use.

Nested tabs inside nested tabs
Case management → Claim Documents → sub-tabs per claim type. Three levels of navigation that had to stay scannable on mobile.
Dense data tables with inline actions
367 records, pagination, multi-column sorting, row-level actions, and filtering — all in a single viewport on a 768px tablet.
Progressive disclosure across 3 breakpoints
Desktop shows all columns. Tablet collapses secondary data. Mobile becomes a card-based list — all from the same underlying data structure.
Status-driven visual hierarchy
Overdue, incomplete, done — each with a distinct visual treatment that had to be readable at a glance across the full table view.
Injury case management — what it became

The injury case management view — nested navigation, profile data, task tables, financial summary, and a lost-days calendar all in a single scrollable layout.

Unified design system — component library and style guide

The unified design system — component library, color tokens, and patterns that gave the four products a shared visual language.

What the team said

This is what my manager at Praxent wrote after the project — unprompted, in a LinkedIn recommendation. I include it here not as a credential but as a description of what this kind of work actually requires.

"Cami was on my team which is responsible for delivering highly competitive product design solutions to financial services clients in lending, wealth management, banking, and insurance. For one project in particular, we were tasked with unifying four products into one by creating a style guide with an entirely new UI, while also restructuring the layout and interactions of several key areas of the product suite. On top of that our stakeholders were in four different parts of the world, and aligning schedules were difficult. To be able to understand enough about a project like this to be an effective designer is a challenge. To be able to do it in two weeks — the time we had to onboard — is almost impossible. Cami did great."

Jenna Swan Design Manager · Praxent · 2021

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